State Department: Comprehensive Strategy Needed to Improve Passport Operations
DIANE Publishing, Mar 1, 2009 - 46 pages
In 2007, following the implementation of new document requirements for travelers entering the U.S. from within the Western Hemisphere, the Dept. of State (State) received a record number of passport applications. In June 2009 further document requirements are scheduled to go into effect and will likely lead to another surge in passport demand. This report examined: (1) the extent to which State was prepared for the surge in passport demand and how its readiness affected passport operations; (2) State¿s actions to increase passport production capacity in response to the surge; and (3) State¿s readiness for near-term surges in demand and its strategy to improve passport operations. Includes recommendations. Charts and tables.
What people are saying - Write a review
We haven't found any reviews in the usual places.
9/11 Commission Report acceptance facilities addition adjudicate passport affected passport Appendix applicant’s applications in 2007 average processing backlog batch book printing center Border Security Program comprehensive strategy concept of operations Consular Affairs customer service days from receipt demand for passports department’s developed document requirements e-Passport entering the United estimating passport demand financial agent Financial Management Service fiscal year 2007 identity document improve passport operations increase in passport increased the number January 23 Lacks a Comprehensive lockbox facility million passport applications modernization efforts NPIC number of applications number of days number of passport officials told passport applications processed passport book printing passport card passport issuance process passport processing centers passport production capacity Passport Services passport specialists passports issued prioritize and synchronize received record number reported wait South Carolina staffing State’s efforts State’s passport State’s readiness surge in demand surge in passport survey travel document U.S. citizens WHTI requirements