Strategic Operations Management

Front Cover
This is a substantial new edition of a successful textbook which continues to have a sensible and 'easy to read' style. Each Chapter has a past/present/future theme with a real strategic approach. Strategic Operations Managment shows operations as combining products and services into a complete offer for the customer. Services are therefore seen as key and are integrated throughout the material in each chapter. Manufacturing, service supply and other key factors are all shown to be in place.

In an era where companies are fond of talking about core competences but still struggle to understand their operations, this is an important for academics and practitioners alike. Only when managers understand their operations will they be able to leverage them into any sort of capabilities that will lead to competitive advantage. Online tutor resource materials accompany the book.

* Well-received and innovative strategic operations management text with new cutting-edge material that really does have a strategic emphasis.
* Integrated services ops man material, new issues explored, new cases and up-dated.
* No other book covers such a range of topics - including operations, innovation, supply, services - in such depth by one of the strongest team of internationally renowned authors in POM
* TRP and web material available
 

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Contents

Chapter 1 Introduction to operations management
1
Chapter 2 Strategic operations management
45
Chapter 3 Managing the transformation process
93
Chapter 4 Innovation managing the renewal of the business
140
Chapter 5 Managing inventory MRP and JIT
185
Chapter 6 Supply management
219
Chapter 7 Capacity and scheduling management
257
Chapter 8 Quality and BPR
286
Chapter 9 Human resources and strategic operations management
329
Chapter 10 The future for operations management
371
Index
409
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