Strategic Outsourcing: A Structured Approach to Outsourcing Decisions and Initiatives

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AMACOM Div American Mgmt Assn, 1999 - Business & Economics - 314 pages
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"Organizations are turning to external suppliers for everything from payroll processing to facilities management. The goal is better quality at lower costs, but too often the results are disappointing to dismal -- simply because many buyers lack a clear outsourcing methodology. Using the concepts in this book, managers responsible for outsourcing will learn to avoid typical pitfalls and ensure success. Readers learn how to:

* determine core competencies that should be kept in-house rather than outsourced

* align outsourcing with overall corporate strategy

* use outsourcing to support transformation strategies such as restructuring and TQM

* evaluate, compare, and select vendors

* develop targeted RFPs (requests for proposals), negotiate win-win contracts, monitor how vendors perform, and evaluate financial savings

* handle ""recompetition"" as contracts end--an especially hot topic"

 

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Contents

Methodology
17
Project Management and Champions
37
Outside Advisers
48
Setting Objectives
59
Exploring Strategic Implications
71
Determining Core Competencies
87
Restructuring
101
Aligning Outsourcing With Strategy
115
Developing the Request for Proposal
184
Comparing and Evaluating Proposals
197
Provider Selection
211
negotiations
225
Contracts
237
The Transition Process
253
Performance Monitoring
269
Solving Problems
282

Existing and Projected Costs
129
Performance Standards
143
Other Financial Issues
156
Service Providers
171
Appendixes
295
Index
309
Copyright

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About the author (1999)

MAURICE F. GREAVER II (Washington, DC) is a former corporate CFO and CPA at Haskins & Sells. He now heads his own financial and management consulting firm and teaches the American Management Association's course on Strategic Outsourcing.

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