Strategic Plans and Budget of the Internal Revenue Service, 1999: Joint Review Before the Committee on Ways and Means, Committee on Appropriations, Committee on Government Reform, House of Representatives, and the Committee on Finance, Committee on Appropriations, Committee on Governmental Affairs, United States Senate, One Hundred Sixth Congress, First Session, May 25, 1999

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Page 92 - The purpose of the Internal Revenue Service is to collect the proper amount of tax revenue at the least cost; serve the public by continually improving the quality of our products and services; and perform in a manner warranting the highest degree of public confidence in our integrity, efficiency, and fairness.
Page 74 - PROVIDE AMERICA'S TAXPAYERS TOP QUALITY SERVICE BY HELPING THEM UNDERSTAND AND MEET THEIR TAX RESPONSIBILITIES AND BY APPLYING THE TAX LAW WITH INTEGRITY AND FAIRNESS TO ALL.
Page 45 - TeleTax has 148 topics available 24 hours-a-day using a Touch-tone phone. Taxpayers can call (toll-free) 1-800-829-4477 to hear recorded information on tax subjects such as earned income credit, child care/elderly credit, and dependents or other topics, such as electronic filing, which form to use, or what to do if you cannot pay your...
Page 44 - March 22, 1999, almost 65,000 subscriptions were sold. In conjunction with the Small Business Administration, the IRS also recently produced the joint small business CD-ROM, "Small Business Resource Guide: What You Need to Know About Taxes and Other Topics.
Page 43 - one-stop shopping^ for assistance could provide most, if not all of the immediate products and services that a small business needs. It also offers the potential for Web-based Q&As which can help the IRS identify and address trends and systemic problems. Improved electronic access to information should also result in decreased demand for telephone and walk-in assistance. Expanded Web Site Tax Professional...
Page 92 - Provide America's taxpayers top quality service by helping them understand and meet their tax responsibilities and by applying the tax law with integrity and fairness to all.
Page 46 - The only cost to the taxpayer is the cost of the call. Recorded Tax Information TeleTax has 148 topics available 24 hours a day using a Touch-tone phone. Taxpayers can call (toll-free) 1-800-829-4477 to hear recorded information on tax subjects such as earned income credit, child care/elderly credit...
Page 42 - From web-based technology to 24 hour-a-day/7-days-a-week phone service to sitting down one-on-one with a taxpayer with a problem, the Internal Revenue Service is working to provide the easiest and most efficient ways for taxpayers to get the information and assistance they need not only during filing season, but throughout the year. Web Site An increasing number of taxpayers are discovering that the IRS home page on the World Wide Web (www.irs.ustreas.gov) is an excellent and convenient source for...
Page 42 - Agreement (RFA) process, selected tax professionals are participating in the debt indicator pilot Providing Information And Service From web-based technology to 24 hours-a-day/7-days-a-week phone service to sitting down face-to-face with a taxpayer with a problem, the IRS continues to work to provide the easiest and most efficient ways for taxpayers to get the information and assistance they need not only during filing season, but throughout the year. Web Site An increasing number of taxpayers are...
Page 46 - March 27, 1999, the number stands at nearly 22.5 million. Taxpayers may call 1-800-8294477 to check on their refund status Monday through Friday from 7 am to 11:00 pm if using a Touch-Tone phone, or 7:30 am — 5:30 pm for rotary or pulse service. WALK-IN ASSISTANCE Saturday Service Delivering on its promise to supply even more reliable and helpful taxpayer assistance, the Internal Revenue Service...

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