Street-Level Bureaucracy: The Dilemmas of the Individual in Public Service

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Russell Sage Foundation, 1980 - Business & Economics - 244 pages

Street-Level Bureaucracy is an insightful study of how public service workers, in effect, function as policy decision makers, as they wield their considerable discretion in the day-to-day implementation of public programs.

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this ia a really usefull book and we can understand very clear about who are the street level bureaucracy are

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About the author (1980)

MICHAEL LIPSKY is senior program director of Demos, a non-partisan public policy research and advocacy organization, and an affiliate professor at Georgetown University.