Administrative Medical Assistant

Front Cover

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Contents

Introduction to Medical Assisting
1
Medical Assisting Externship and Preparing to Find a Position
7
A Brief History of Medicine
15
Medical Practice Systems
21
Medical Ethics
27
Medicine and the Law
33
Interpersonal Skills and Human Relations
39
Patient Reception
47
Professional Fees and Credit Arrangements
129
Managing Practice Finances
137
Banking Services and Procedures
153
Billing and Collecting Procedures
167
Health Insurance and Managed Care
177
Coding and Claims Processing
187
Assisting with Library Research Trave and Meetings
205
Facility Environment
213

TelephoneTechniques
57
Appointments Scheduling and Time Management
67
Correspondence and Mail Processing
83
Dictation and Transcription
91
The Computer in Medical Practice
103
Filing Methods and Record Keeping
111
Health Information Management
121
Management Responsibilities
221
Assisting with Office Emergencies
231
APPENDICES A Procedure Competency List and Evaluation Form
239
B Internet sites and Other Resources
243
Saunders Virtual Medical Office Challenge CDROM and Patient and Medical Office Forms
249
Copyright

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