Successful Decision-making: A Systematic Approach to Complex Problems

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Springer Science & Business Media, 2005 - Business & Economics - 231 pages
Making decisions is certainly the most important task of a manager and it is often a very difficult one. This book offers a decision making procedurenbsp;for solving complex problems step by step. Unlike other texts, the book focuses on problem analysis, on developing solution options and onnbsp;establishing thenbsp;decision making matrix. The book is intended for decision makers in companies, in non-profit organisations and in public administration. It is an approach to helping them tonbsp;solve complex problems successfully. The book is also addressed to students and to participants in executive courses.
 

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Contents

Decision problems and decisionmaking procedures
5
Goal and problemfinding systems as requirements
17
Rational decisions
29
Decisionmaking procedures
41
A general heuristic decisionmaking procedure
61
Discovering and analysing the decision problem
81
problems
94
Developing and evaluating options
99
Establishing the overall consequences of the options
123
A case study illustrating the application of the procedure
157
Special issues and approaches to resolving them
181
Collective decisions
197
Final remarks
219
Bibliography
227
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