Survival @ E-Speed: Transformation Guide for Profitable Internet and Mobile Business

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McGraw-Hill, 2001 - Business & Economics - 266 pages
Long-term E-business success depends on more than a few simple adjustments; it requires a top-to-bottom, organization-wide transformation. The hands-on Survival @ e-speed examines customer expectations in the e-business environment, looks at emerging best practices, and provides a step-by-step outline for achieving a successful transformation. It features a wide range of practical examples, worksheets, in-depth discussion of mobile portals, recommendations on how to speed up traditionally slow processes, and more.

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Contents

thin versus thick consolidator
12
Value contribution by customer segments
15
Tables
18
Copyright

65 other sections not shown

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About the author (2001)

Peter Morath is an e-business expert with American Management Systems, working on strategy consulting for customer care & billing, customer value management and electronic commerce for telecom operators and financial institutions. He previously worked for Siemens and Actis on the development of banking software. He is the author of success @e-business which sold over 4000 copies within 6 months of publication.Peter is based in Niedernhausen, Germany.

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