SUSTAINING High Performance: The Strategic Transformation to A Customer-Focused Learning Organization

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CRC Press, May 30, 1995 - Business & Economics - 288 pages
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In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that no single initiative can provide an overall, long-term solution. A more comprehensive, integrated approach is necessary to sustain future success. Sustaining High Performance shows you how to develop and implement an integrative "systems-thinking" strategy that will ensure a successful long-term management plan.
Sustaining High Performance will help you reinvent your strategic management system (planning and change) for the 21st century and give you the tools and information to pull ahead of the competition and become a powerhouse organization.
 

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Contents

Yes There Are Right Answers
19
A Living Breathing System
37
Reinventing Strategic Planning for the 21st Century
53
StepbyStep
73
Output
95
Feedback Loop
119
Input
183
Annual Plans and Strategic Budgeting Step
199
Getting Started in Sustaining High Performance
253
Bibliography
267
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