SUSTAINING High Performance: The Strategic Transformation to A Customer-Focused Learning Organization
In an attempt to achieve high levels of growth, profit, and competitive advantage, American businesses have been implementing a variety of management initiatives, such as TQM, reengineering, service management, self-directed work teams, and empowerment. Too often, these initiatives, when implemented individually, fail or provide only short-term results. American industry is now realizing that no single initiative can provide an overall, long-term solution. A more comprehensive, integrated approach is necessary to sustain future success. Sustaining High Performance shows you how to develop and implement an integrative "systems-thinking" strategy that will ensure a successful long-term management plan.
Sustaining High Performance will help you reinvent your strategic management system (planning and change) for the 21st century and give you the tools and information to pull ahead of the competition and become a powerhouse organization.
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achieve activities annual plans areas British Columbia building business process reengineering change effort change management Change Steering Committee commitment competitive competitor analysis conduct core strategies core values Corporation create cross-functional cross-functional teams Current State Assessment customer-focused define develop employees environment environmental environmental scanning Example executives feedback financial audit focus Future Vision step goals high-performance organization Ideal Future Vision individual integrity internal key stakeholders key success factors KSFs meetings mission statement ongoing organization-wide organization's organizational Organizing Task overall paradigm parallel process performance Phase Plan-to-Implement Plan-to-Plan planning and change planning process planning team priorities private sector public sector Reinvented Strategic Planning result right answers role roller coaster SBUs SBUs/MPAs senior management skills specific strategic business units Strategic Change Steering strategic management system Strategic Planning Model structure successful implementation Systems Theory systems thinking approach three-year business plan today's top management yearly