TQM: Leadership for the Quality Transformation
In this volume, Johnson explores the leadership role in the quality process and positions it as a key component of TQM. He reveals the differences between leadership and management and pinpoints the techniques needed to create a realistic, flexible quality environment.
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Quality AmericaWhere Are We?
TQM As a Leadership Environment
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accomplished achieve action plan American areas assets attitude become behavior believe benefit boss challenge Chapter Chrysler Vision commitment communications Company concepts conflict continually create customer service decisions delegation desire developed effective efforts employees empowered empowerment ensure excellence extremely important factors feedback feel focus force goals happen high performance ideas implementation include the following individual involved Jack Welch Kepner-Tregoe leader leadership style Lee Iacocca listening long-term meet ment motivation negative operation organization organization's organizational participants performance improvements person Phil Crosby positive potential presented problems promotion Pygmalion effect Quad/Graphics quality environment quality process quality program questions recognized responsibility sell situation skills solid statistical process control subordinates success task team members things tion total quality management TQM process U.S. Navy understand United Technologies Corporation vision West Nyack workers workplace York zero defects