TQM: Leadership for the Quality Transformation

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ASQC Quality Press, 1993 - Business & Economics - 342 pages
In this volume, Johnson explores the leadership role in the quality process and positions it as a key component of TQM. He reveals the differences between leadership and management and pinpoints the techniques needed to create a realistic, flexible quality environment.

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Contents

Quality AmericaWhere Are We?
1
TQMGetting Started
19
TQM As a Leadership Environment
39
Copyright

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About the author (1993)

After retiring from 28 years in the U.S. Army, Lt. Col. Johnson and his daughter, Debra Johnson Knox, formed Military Information Enterprises Inc.

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