Taking Charge of Organizational Conflict: A Guide to Managing Anger and Confrontation
"Exploring the role of conflict in organizations, this book helps managers, employees, and organizations come to grips with all types of conflict. Conflict is discussed as a likely result of human interaction, and the key purpose of this program is to assist people in effectively and productively managing and taking advantage of these inevitable conflict situations. A self-contained training curriculum around which an entire organizational conflict management program can be built, this book is designed for use as a guide to harnessing and taking advantage of the enormous energy associated with conflict, and is loaded with activities designed to reinforce and build on the understandings developed and to provide plenty of opportunity to practice what has been learned. Activities can be used to facilitate formal training with individuals, in work groups, or for personal use. "
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ability action anger awareness begin behavior beliefs brainstorm CHARGE OF ORGANIZATIONAL circle groups collaboration comfort zone conditioned responses conflict management conflict management style conflict resolution conflict situation confrontive situations conscious control create creative crisis deal with conflict develop dialogue disputants distractions distress diversity effective Effective listening energy environment eustress example experience facilitate a discussion feelings Focus feedback following questions goals going Group Work Circle habits idea for elaborating important individuals interac interpersonal intrapersonal conflict involved issues listening managing confrontations mediation mind Mindworks negative organization ORGANIZATIONAL CONFLICT outcomes participants parties perceive perceptions person poorly managed conflict positive potential predicaments problem solving produce conflict relationship resolution resolve responses Reticular Activating System self-esteem share simple skills solution someone Stage Three Conflicts strategies stress success take charge things tion topic traits trust understand viduals