Taking the mystery out of TQM: a practical guide to total quality management

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Career Press, Jun 1, 1993 - Business & Economics - 290 pages
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Filled with practical tools, checklists, self-tests, guidelines and case studies, this book is designed to make every manager's or business owner's job easier--and their career and company more successful. It is a step-by-step guide for anyone who needs to understand and apply TQM--right now.

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How TQM Companies Work
TQM Implementation Overview
Preparing for Implementation

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