Taking the mystery out of TQM: a practical guide to total quality management
Filled with practical tools, checklists, self-tests, guidelines and case studies, this book is designed to make every manager's or business owner's job easier--and their career and company more successful. It is a step-by-step guide for anyone who needs to understand and apply TQM--right now.
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How TQM Companies Work
TQM Implementation Overview
Preparing for Implementation
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achieve Action Step American analysis areas assessment Award benchmarking Brainstorming Cause-and-Effect Diagram certification Chapter Check Sheet Checklist communication company's competition continuous improvement Control Chart create criteria Crosby cross-functional teams culture customer satisfaction Deming demonstrate develop Diagram effective employees ensure environment evaluation external customers feedback Feigenbaum focus Force Field Analysis goals identify impact implementation improvement processes improvement team input internal Ishikawa Japan Japanese Juran leadership Loss Function measurement meet customer requirements methods nonconformance operations organization Pareto Chart performance Phil Crosby problem problem-solving products and services Quality Improvement Raemore relationships responsibility role Shewhart/Deming Cycle skills specific standards statistical Statistical Process Control strategy success suppliers Taguchi team members top management Total Quality Control Total Quality Management TQM companies TQM principles U.S. companies understand variables variation vendor workers Xerox Zero Defects