Talking Business: Making Communication Work

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Routledge, 2003 - Business & Economics - 210 pages
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Internal communication is a growing field with the number of specialists increasing worldwide. In spite of this, and vast increases in spending on communication, research shows that organizations are finding it difficult to raise the number of employees who feel well informed.


Now, more than ever, internal communication does not just concern communication managers. In today's lean organizations line managers are taking on more and more of the burden of employee communication and managers of remote offices have to be their own communication managers.

'Talking Business: making communication work' addresses the key issues in communication within organizations, supported by case studies taken from experience of working with global businesses. It provides a coherent theory of business communication and shows how a radical difference to communication practice and business performance can be made. The authors employ an interactive structure throughout with signposts to link related cases and chapters.

Provides an explanation of the main themes in business communication
Clarifies the complex networks of communication in organizations and how these can be used to best advantageIncludes case studies from global business and signposts to aid clarification and comprehension
 

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Contents

CHAPTER 1 Business performance and communication excellence
1
CHAPTER 2 Some core tools and concepts in employee communication
18
CHAPTER 3 The internal community of communication
33
CHAPTER 4 The employee as stakeholder a crisis of identity
53
mirage and sentiment?
79
CHAPTER 6 Communication during radical change
90
the pivotal role of employees
120
CHAPTER 8 MA mayhem and anarchy?
140
CHAPTER 9 Building communication capability through interpersonal competence
167
CHAPTER 10 Building communication capability through technology
191
CHAPTER 11 Consolidating communication capability
199
Index
207
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About the author (2003)

Professor David Clutterbuck is one of Europe's most prolific and well-known management writers and thinkers. He has written more than 40 books and hundreds of articles on cutting edge management themes. Co-founder of the European Mentoring and Coaching Council, David also runs a thriving international consultancy, Clutterbuck Associates, which specialises in helping people in organizations develop the skills to help others. David is perhaps best-known in recent years for his work on mentoring, on which he consults around the world. David has been responsible for the implementation, monitoring, and evaluation of highly successful mentoring and coaching programmes in numerous organisations around the world, including Standard Chartered Bank, Goldman Sachs, and Nokia.

joint managing director of item, and head of consultancy. She entered the internal communication profession in 1989, having previously worked in sales and marketing with Citibank. She has also worked in-house in a global telecomms company during a time of particular turbulence.

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