Teach What You Know: A Practical Leader's Guide to Knowledge Transfer Using Peer Mentoring

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Pearson Education, Jul 10, 2006 - Business & Economics - 320 pages

Breakthrough Knowledge Transfer Techniques for Every Professional!

No matter where you work there are people with experience teaching people who need to learn. Everyone is part of this exchange yet few people know how to do it well. Now, there’s a comprehensive how-to manual for effective knowledge transfer: Teach What You Know .

Steve Trautman introduces simple, practical mentoring techniques he created for engineers at Microsoft, and has proven in many diverse organizations ranging from Nike to Boeing. This is real-world, get-it done advice, organized into a framework you can use no matter what you need to teach. Trautman provides common-sense tools to successfully pass along years or even decades of experiences: easy-to- use checklists, sample training plans, lists of questions, step-by-step procedures, and a start-to finish case study.

Teach What You Know will help you orient new employees, support transitions to new assignments and promotions, prepare for employee retirements, build teams, roll out new technologies, and even move forward after reorganizations and mergers.
 

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Contents

ABOUT THE AUTHOR
ROLES IN PEER MENTORING
MANAGING TIME AND COMMUNICATION
Setting Up Mentoring Time
FOCUSING ON THE MOST IMPORTANT
DEVELOPING A TRAINING PLAN
TEACHING WHAT YOU KNOW
LEVERAGING LEARNING STYLES
ASSESSING KNOWLEDGE TRANSFER
GIVING AND GETTING PEERAPPROPRIATE
PEER MENTORING FROM A DISTANCE
PEER MENTORING IN PRACTICE
APPENDIX A PEER MENTORING TOOLS AT A GLANCE
APPENDIX A SAMPLE TRAINING PLANS

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About the author (2006)

Steve Trautman created Peer Mentoring to help developers and testers at Microsoft deliver on-the-job training to their peers. He has since customized the program for a wide range of organizations, including Nike, Nordstrom, Intel, Hewlett-Packard, Electronic Arts, Boeing, Standard Insurance, Phelps Dodge, Southern Company, the U.S. Air Force, the Coast Guard, and the Army Corps of Engineers. A former program and group manager at Microsoft and general manager at Expedia.com, Trautman is author of the Practical Leader Series: programs that have helped thousands of leaders, managers, and employees improve communication, performance, and quality.

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