Technical Communication

Front Cover
Thomson/Wadsworth, Jul 30, 2004 - Education - 838 pages
Containing a consistent rhetorical focus, numerous helpful examples and figures with annotations, and a strong organization and layout, the Sixth edition of TECHNICAL COMMUNICATION now offers a new contextual design, emphasis on Global Communication and Usability Testing.

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Contents

Communicating in the Workplace
10
Characterizing Workplace Communication
11
Understanding Culture and the Workplace
37
Reading Technical Information
79
Addressing Audiences
111
Collaborating in Workplace Communication
143
1 Managing Critical Processes
218
Locating and Using Information 185
219
Preparing Reports
720
Preparing Instructions and Manuals
773
Understanding Culture and the Workplace
37
Reading Technical Information
77
Addressing Audiences
111
Collaborating in the Workplace
143
XSJL MmMttitica Processes
183
Planning and Drafting
227

Planning and Drafting
227
Revising and Editing
261
Ensuring Usability
305
Shaping Information
343
Organizing Information
345
Designing Information
377
Using Visual Forms
411
Designing Electronic Communication
467
10
474
11
486
13
487
Understanding the Communicators Strategies
515
Creating Definitions
517
Creating Technical Descriptions
547
Creating Process Explanations
579
Preparing Professional Communication
605
Engaging in Oral Communication
607
Preparing Correspondence
645
Preparing Proposals
677
Revising and Editing
261
Ensuring Usability
305
PART HI JWg Information
343
Designing Information
377
Using Visual Forms
409
Designing Electronic Communication
467
Understanding thp Communicators Strategies
515
Individual and Collaborative Assignments 537
714
Creating Technical Descriptions
547
Creating Process Explanations
579
Engaging in Oral Communication
607
Preparing Correspondence
645
Individual and Collaborative Assignments
672
Preparing Proposals
677
Preparing Reports
719
Preparing Instructions and Manuals
773
Photo Credits
825
Copyright

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About the author (2004)

Rebecca Burnett is the former chair and currently a member of the NCTE Committee on Technical and Scientific Writing, former editor and currently a member of the Editorial Advisory Board of the Journal of Business and Technical Communication, and is the director of the advance writing program at Iowa State University.

Bibliographic information