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Angelo S Soares
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air traffic controllers analysis ation attention management audio conferencing automation channel Chapter communica communication process communication technology computer-related achievements context coordination methods culture data-entry clerks declarative knowledge dependent variable developed diffusion diffusion of innovations DPCs effect electronic mail employees evaluation face-to-face factors feedback function Gattiker high risk systems homophily human operators human resources hypotheses implementation increased individual information processing information systems information technology Innovation and Human issues medium messaging methods of coordination non-democratic nonroutine information nonroutine tasks organization structure organizational performance pilot policies potential problem procedural knowledge procedures processing capacity productivity quality of outcome relationships response Rice routine information routine tasks Section skills social presence strategies subscribers task complexity task demands technological innovation technology-mediated communication telephone telework theory tion type of interaction users variables videoconference videoconferencing voice mail word processed workers York Zeffane