The 2009 Pfeiffer Annual: Leadership Development

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John Wiley & Sons, Mar 3, 2009 - Business & Economics - 368 pages
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Leadership development continues to be a top concern for most organizations. The third Pfeiffer Annual of Leadership Development has arrived! This year, four editors have brought together some of the best minds in the leadership world to reflect on four distinct topics: Leading in a Global World, Convergence and Collaboration & Risk and Innovation, and The Customer-Connected Leader.
 

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Contents

LEADING IN A GLOBAL WORLD
11
and Dynamic Leadership
35
The Case of Doosan
59
Key Criteria for Leading Global Account Teams
82
An Asian Perspective
92
Today and Tomorrow
108
CONVERGENCE AND COLLABORATION
127
Using Change to Increase Organization and Leadership
140
A Systematic
188
THE CUSTOMER CONNECTED LEADER
215
Leading for Loyalty
225
The Transformational Power of Listening
246
A Leaders Responsibility
264
Exceptional Client Relationships
277
ColgatePalmolive
295
Hearing the Voice of the Customer in the Boardroom
316

Talent Strategies for Collaboration
149
Leadership That Creates Connections
157
Using a ReOrganization to Test and Grow
166
Deflection Versus Delegation for Future
176
The Road Ahead for Leadership Development
337
Contributors
345
Pfeiffer Publications Guide
351
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About the author (2009)

David Dotlich, Peter Cairo, Stephen Rhinesmith, and Ron Meeks (Editors) are Senior Partners with Delta Organization & Leadership LLC, which provides a unique combination of consulting services and customized programs to help CEOs and other senior leaders transform individual and organizational capabilities in ways that will enable them to compete, to succeed, and to grow. Dotlich, Cairo, and Rhinesmith are the Founders of Executive Learning Center, a unit of Delta Organization & Leadership LLC, which designs and delivers senior executive learning programs.