The 5 Elements of the Highly Effective Debt Collector: How to Become a Top Performing Debt Collector in Less Than 30 Days!!! the Powerful Training System for Developing Efficient, Effective & Top Performing Debt Collectors

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iUniverse, Jul 13, 2011 - Business & Economics - 68 pages
The 5 Elements of the Highly Effective Debt Collector is the first How to collect a debt book of its kind, in that it breaks the debt collecting process down into five core fundamental areas. After years of training in the collection industry, I have found that these five fundamental areas are at the center of revealing the mystery behind why only a small percentage of debt collectors produce at a high level and more importantly explains why the larger percentage of low to mediocre performers never reach a top producing level. Not only does this book establish fundamental concepts every debt collector must understand to maximize personal or agencys earning potential, it also teaches: sound principles of engagement, valuable communication concepts, effective sales rebuttal techniques, as well as a system of file management that if followed and executed properly will more than double a collectors efficiency and effectiveness in less than 30 days The 5 Elements principles and concepts were designs to ensure that no matter an individuals talent level, years in the industry, or position held within an agency, the end user will understand clearly and be enriched by the experience.
 

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The seller also sells this book as a "get inside the mind of debt collector and stop them from calling you" book. He's just out to rip people off. I've seen this book on several sites for different prices and it's not worth anything, to be honest. If you want to be a better collector, look elsewhere. If you want debt collectors to stop calling, pay your bill and quit being a dead beat. 

Contents

Why give 24hours to purchase a prepaid if the debtor does not have the money today?
26
Rebuttals
27
Feel Felt Found
28
I paid this debt off
29
The take away close
30
The Reference Relay
31
Create solid third party messages
32
Dont sound like a collector
33

Voicemail Message Leaving
11
Voicemail Messages The Productivity that Drives Effectiveness
12
The method behind my success
13
Understanding what makes a quality voicemail message
14
Expanding your Vocabulary
15
Multiple Messages Tone Consistency
16
The TalkOff
18
The Basic Structure of an Effective TalkOff
19
The First Step to Taking Control Reposition
20
Disclose the reason for the call but DONT GO FOR THE MONEY
21
Cue the debtor to speak
22
The Close    Going for the money
23
Getting the bank information
24
If the debtor doesnt have a bank account
25
The open for an Effective Reference Relay
34
File Management
36
Effectiveness
37
Numbers hiding the numbers
38
Vagueness of status codes
39
The File Management Tracker
40
Debtor Contact side of the tracker
42
No double entries
43
File Management Tracker
45
File Management Tracker
46
Conclusion
48
Debt Terms
49
Reference
55
Copyright

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About the author (2011)

Timothy J. Daye is a graduate of Fayetteville State University and received a Bachelors of Science degree in Managerial Economics, with a concentration in Marketing. He is the President of Klein Dunlow & Associates LLC, a collections management consulting firm specializing in executive team development and organizational health. With a combined 20 years of experience in the sales and collections industries, he brings a unique and powerful perspective on how to train, manage, and motivate within the debt collections sphere. Timothy currently lives in Atlanta Ga. and can be contacted at Timothy.daye@kleindunlowassociates.com or through the company website www.5elementsfordebtcollections.com.

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