The 90-Day ISO 9000 Manual

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Designed and written by professionals with extensive ISO 9000 Certification experience, the techniques and forms in this Manual have been used successfully to achieve certification at over 50 companies. The 90-Day ISO 9000 Manual provides the basic system you need in place to satisfy an ISO 9000 Audit.
First, ISO 9000 is explained and the registration process described in detail. Next, you are taken through exactly what you need to do to prepare for an audit. You are given the working instructions and forms you need to meet certification requirements. The forms are unique and have been designed specifically for ISO 9000 standards.
Since ISO 9000 is not designed to be a TQM program the authors have also included a special section that provides the information, instructions and forms needed for quality audits such as Q94 or Z1. If you want to take your program further than just ISO 9000 certification, the material is available to you.
The 90-Day ISO 9000 Manual includes the latest published draft of Q91 DIS, which is the formal public review copy. Companies that have recently been audited have noticed that certain improvements in documentation have been expected by registrars. These improvements require rewording the old standards. The new standards have been incorporated in this manual and several schemes have been modified.
The authors of The 90-Day ISO 9000 Manual have extensive experience working on ISO 9000 standards review, consulting with companies developing programs, registrar experience and international ISO 9000 activities. This manual will reflect a practical approach to registration for the next five years.
 

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Contents

l
1
International Standards Application
7
What Is ISO 9000 and Why Is It Needed? 1
21
Quality Concepts Contributing to the ISO Standard
23
The Ishikawa Approach
53
and Management by Objectives
61
Quality Organization
67
Quality Organization as the Feedback Measure
73
Defining the Process
81
Problem Solving
89
Inspection and Testing Calibration and Quality Records
96
Comments on Quality Standards
104
Customer Needs Identification
134
Operations
146
Quality Improvement
157
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