The AQC Baldridge Report: Lessons Learned by Nine Colleges and Universities Undertaking Self-study with the Malcolm Baldridge National Quality Award Criteria |
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28 items Academic Quality Consortium Aesop Alverno College Criterion approach areas asked assessment Award Criteria Framework Baldrige in higher Baldrige National Quality Baldrige self-assessment Baldrige value Baldrige's greatest value brainstorming method catfish Challenges and Winning checklist Codfish college campus college or university colleges and universities conscientious objector continuous improvement core values Corporate responsibility Criteria booklet criterion or item culture of higher Customer Focus customer-driven quality deployment Derek Bok efforts employee participation example fast response fit and impact gather and synthesize goal high impact higher education improve the performance individuals integration interview guide interview method involved keep looking Malcolm Baldrige National National Quality Award number of respondents OBI method operations organization organizational learning ownership method participation and development payoff performance of colleges problem program review Pulling questions reductionism someone student supplier Tough Challenges tremendous University Criterion values and concepts Winning Concepts write a Baldrige