The Ace Of Soft Skills: Attitude, Communication And Etiquette For Success

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Pearson Education India, 2010 - Attitude - 472 pages
3 Reviews
Our world is witnessing a major change in communication patterns, with expanding social spheres, openness in communication and professionals working in multicultural environments. It is crucial, therefore, that India's workforce remains world-class, through re-training and continuous improvement, to remain competent, competitive and successful. To create and nurture successful professionals, the acquisition, cultivation and fine-tuning of soft skills are highly essential in the given business paradigm.
The ACE of Soft Skills is a part of this educational process that produces top-notch professionals. Divided into three parts-Attitude, Communication and Etiquette-this unique book provides a broad-based coverage of what constitute soft skills. The foundations of soft skills lie in a strong attitude; this attitude gets manifested as communication, which gets further refined as etiquette.
This book covers a wide range of topics-a gamut of nearly 40 essential soft skills-including personal accountability, listening skills, business proposals, and the role of small talk and humour at work. The numerous case studies, cartoons, figures, tables and quotations not only offer an insightful, practical and well-rounded perspective into soft skills, but also make reading a joyful experience.
 

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its like i have spent another life apart from this. really, got more unknown things from this.

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best devloping soft skill in your life..

Contents

Big Picture Pride Passion and Process
13
Vision
24
Personal Accountability
38
Teamwork and You
49
Diversity Awareness
61
Lifelong Learning
73
Performanceexpectations Management
84
The Art of Time Management
95
Meetings
264
Proposals
279
Status Reports
290
Giving and Receiving Feedback
299
Performance Appraisals
310
How to Present Bad News
324
Presenting to the Senior Management
333
Etiquette
341

Stepping Up to the Plate
112
When Things Go Way Wrong at the Workplace
119
Work Your Way to Success
131
Understanding the Communication Cycle
143
Distortion in Communication
150
Preparing for the Communication
175
Listening Skills
182
Body Language
191
Using the Voice Channel
200
Visual Aids
209
Putting It All Together
221
Resume Writing
233
Interviews
245
Phone Etiquette
343
Email Etiquette
355
Foreign Business Trips
373
Visits of Foreign Counterparts
381
The Big Deal About Small Talk
392
Respecting Privacy
400
Learning to SayNo
410
The Role of Humour in the Workplace
422
Englishlanguage Skills
435
Reach for the Moon
446
Index
451
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