The Ace Of Soft Skills: Attitude, Communication And Etiquette For Success
Our world is witnessing a major change in communication patterns, with expanding social spheres, openness in communication and professionals working in multicultural environments. It is crucial, therefore, that India's workforce remains world-class, through re-training and continuous improvement, to remain competent, competitive and successful. To create and nurture successful professionals, the acquisition, cultivation and fine-tuning of soft skills are highly essential in the given business paradigm.
The ACE of Soft Skills is a part of this educational process that produces top-notch professionals. Divided into three parts-Attitude, Communication and Etiquette-this unique book provides a broad-based coverage of what constitute soft skills. The foundations of soft skills lie in a strong attitude; this attitude gets manifested as communication, which gets further refined as etiquette.
This book covers a wide range of topics-a gamut of nearly 40 essential soft skills-including personal accountability, listening skills, business proposals, and the role of small talk and humour at work. The numerous case studies, cartoons, figures, tables and quotations not only offer an insightful, practical and well-rounded perspective into soft skills, but also make reading a joyful experience.
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Big Picture Pride Passion and Process
Teamwork and You
The Art of Time Management
Giving and Receiving Feedback
How to Present Bad News
Presenting to the Senior Management
Stepping Up to the Plate
When Things Go Way Wrong at the Workplace
Work Your Way to Success
Understanding the Communication Cycle
Distortion in Communication
Preparing for the Communication
Using the Voice Channel
Putting It All Together
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achieve action items activities agenda items American American English appraisal appropriate asynchronous communication attitude audience analysis Bangalore better big picture body language boss challenge chapter Chennai colleagues communication cultures discussed distortion e-mail effective employee English environment etiquette example expectations eye contact feedback feel give goals hard highlight humour important improve India Indian English interview Java jokes learning listening look meeting objectives organization participants performance performance appraisal personal accountability presentation problem professional proposal questions recipient red alerts Remember resume role schedule sender slide small talk Snapshot soft skills software testing someone speaker specific stakeholders status report step Stephen Covey Steve Jobs sure team members technical things tion topic understand vision visual aids words workplace