The Administrative Professional: Technology & Procedures
Cengage Learning, Jul 13, 2010 - Business & Economics - 368 pages
The new 14E focuces on preparing students for employment in an increasingly dynamic, digital, and global environment. Increased emphasis is given to helping students understand employers' expectations, build confidence, and develop into strong, competent employees and leaders. Administrative Professional 14e, has a brand new look, a great deal of new content, an abundance of practical applications, and a new website with new tools, activities and videos to engage students right from the start.
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Activities administrative assistant administrative professional asked caller cash flow statement Chapter clients communication company’s conference copier copies coworkers create Critical Thinking customer focus customer service data files Describe develop discussed document e-mail message effective listener electronic employees envelope ethical evaluation example executive Figure folders give goals handle IAAP important income income statement individual instant messaging internal customers Internet interview intranet leadership Learning Objective letter listening mail merge meeting memo ment nonverbal communication organization participants person positive positive self-talk prepare presentation problem questions responsible resume schedule situation skills slides smartphones someone spreadsheet storage supervisor tasks team members Technology telephone tion types U.S. Postal Service web conferencing words workplace writing