The ASQ Auditing Handbook: Principles, Implementation, and Use

Front Cover
James P. Russell, ASQ Quality Audit Division
ASQ Quality Press, Jan 1, 2005 - Business & Economics - 351 pages
Auditing is a management tool used to verify that systems and processes are compliant/conformant, effective, and continually improved. The process audit determines if process requirements (methods, procedures) are being met, while a system audit determines if system requirements (manual, policy, standards, regulations) are being met.This best-selling handbook is now revised and fully updated, organized to correspond exactly with the ASQ Certified Quality Auditor (CQA) Body of Knowledge (BoK). It provides comprehensive coverage for nearly every aspect of the audit function. Though a valuable resource for studying for the CQA examination, it is also meant to be the single source for quality, environmental, safety and health auditors, audit managers, audit teams, and other professionals in the field. The auditing handbook is designed to provide practical guidance for system and process auditors. Practitioners in the field have provided content, example audit situations, stories, and review comments as the handbook evolved.New to this third edition are topics such as auditor competency, business applications, and improvement tools. Additionally, existing topics have been expanded to encompass process methods, process based management systems, and ISO 19011 guidance. The handbook has been refocused to promote the common elements of all types of system and process audits (quality, environmental, safety, and health), and covers the latest auditing terminology and communication technology. The appendixes include example forms and an example guide for when technical specialists (subject matter experts) are needed on the audit team.
 

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Contents

Chapter 1  Basic Terms and ConceptsPart IA
Chapter 2  Purpose of AuditsPart IB
Chapter 3  Types of AuditsPart IC
Chapter 4 Audit CriteriaPart ID
Chapter 5 Roles and Responsibilities of Audit ParticipantsPart IE
Chapter 6 Ethical Legal and Professional IssuesPart IF
PART II Audit Process
Chapter 7 Audit Preparation and PlanningPart IIA
PART V Quality Tools and Techniques
Chapter 21 Fundamental Quality Control ToolsPart VA
Chapter 22 Quality Improvement ToolsPart VB
Chapter 23 Descriptive StatisticsPart VC
Chapter 24 Sampling MethodsPart VD
Chapter 25 Process CapabilityPart VE
Chapter 26 Qualitative and Quantitative AnalysisPart VF
Chapter 27 Cost of QualityPart VG

Chapter 8 Audit PerformancePart IIB
Chapter 9 Audit ReportingPart IIC
Chapter 10 Audit Followup and ClosurePart IID
PART III Auditor Competencies
Chapter 11 Auditor CharacteristicsPart IIIA
Chapter 12 Resource ManagementPart IIIB
Chapter 13 Team Membership Leadership and FacilitationPart IIIF
Chapter 14 Conflict ResolutionPart IIIC
Chapter 15 Communication TechniquesPart IIID
Chapter 16 Interviewing TechniquesPart IIIE
Chapter 17 Presentation TechniquesPart IIIG
Chapter 18 Process Verification and ValidationPart IIIH
PART IV Audit Program and Business Applications
Chapter 19 Audit Program ManagementPart IVA
Chapter 20 Business ApplicationsPart IVB
Appendix A ASQ Code of Ethics
Appendix B Notes on Compliance Conformance and Conformity
Appendix C Example Guide for Technical Specialists or Subject Matter Experts
Appendix D The Institute of Internal Auditors Code of Ethics
Appendix E Audit Quick Reference for ISO 9001 and ISO 19011
Appendix F Certified Quality Auditor Body of Knowledge
Appendix G Example Audit Program Schedule
Appendix H Example ThirdParty Audit Organization Forms
Appendix I Example Audit Reports
Appendix J Product Line Audit Flowchart
Appendix K First and Second Edition Contributors and Reviewers
References
Recommended Readings
Glossary
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