The ASQ Auditing Handbook, Fourth Edition

Front Cover
J.P. Russell
ASQ Quality Press, Dec 10, 2012 - Business & Economics - 400 pages

This handbook supports the quality auditor Body of Knowledge (BoK), developed for the ASQ Certified Quality Auditor (CQA) program. This fourth edition addresses new and expanded BoK topics, common auditing (quality, environmental, safety, and so on) methods, and process auditing. It is designed to provide practical guidance for system and process auditors. Practitioners in the field provided content, example audit situations, stories, and review comments as the handbook evolved.

New to the fourth edition are the topics of common and special causes, outliers, and risk management tools. Besides the new topics, many current topics have been expanded to reflect changes in auditing practices since 2004 and ISO 19011 guidance, and they have been rewritten to promote the common elements of all types of system and process audits.

The handbook can be used by new auditors to gain an understanding of auditing. Experienced auditors will find it to be a useful reference. Audit managers and quality managers can use the handbook as a guide for leading their auditing programs. The handbook may also be used by trainers and educators as source material for teaching the fundamentals of auditing.

 

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Contents

Interviewing TechniquesPart IIIE
151
Team DynamicsPart IIIF
157
Audit Program Management
163
Business and Financial ImpactPart IVB
196
Quality Tools and Techniques
207
Process Improvement TechniquesPart VB
232
Basic StatisticsPart VC
250
Process VariationPart VD
260

Audit Followup and ClosurePart IID
121
Auditor Competencies
133
OnSite Audit Resource ManagementPart IIIB
139
Communication and Presentation TechniquesPart IIID
145
or Subject Matter Experts Introduction Contact Job Description The Report Appendix D The Institute of Internal Auditors Code of Ethics Introductio...
264
Notes Glossary Index
306
Copyright

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About the author (2012)

J.P. Russell is president of J.P. Russell & Associates in Gulf Breeze, FL. He also is managing director of and provides training for QualityWBT Center for Education, LLC. (www.QualityWBT.org). Russell is an ASQ fellow, ASQ-certified quality auditor, 2007 winner of the Paul Gauthier Award, voting member of the American National Standards Institute/ASQ Z1 committee and member of the U.S. technical advisory group for International Organization for Standardization technical committee 176. He is the author of several ASQ Quality Press books, including The Process Auditing and Techniques Guide, Second Edition.

The primary objective of the ASQ’s Audit Division is to promote broader application and use of quality auditing principles for effective business management purposes. Its e-newsletter sent three times per year helps members stay up to date on quality auditor activities and upcoming events. It holds an annual conference on auditing and the emerging roles of auditors, and solicits technical papers to be presented at this and also the ASQ World Conference. In addition, the Division sponsors tutorials on a variety of subjects throughout the year, including CQA refresher courses.

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