The Baldrige Award for Education: How to Measure and Document Quality Improvement
Unlike other books dealing with quality initia-tives that force education professionals to apply business techniques to education, The Baldrige Award for Education is the first book designed specifically for education and education professionals. This one-of-a-kind handbook outlines the Malcolm Baldrige National Quality Award categories created to meet education's unique requirements.
As a tool that education professionals can use to positively affect and ensure the success of their quality initiative, this book offers the processes and methods that can be implemented on a district-wide, school-wide, department-wide, or organization-wide basis. The data collection and analysis techniques described in this reference provide education professionals with the information needed to avoid the common causes of failure of quality initiatives.
The data collection and data analysis techniques provided in this unique book are processes that education professionals use during their normal work day. These processes were developed to ensure total participation in the district's, school's, department's, or organization's quality initiative.
The Baldrige Award for Education can easily be used by any education professional, whether participating in the award or not. Administrators are currently using this book to measure and document the added value of their quality. Support functions are using the system to help staff develop an internal customer focus. In addition, teachers are using the system on a department-wide basis to better meet education's specialized requirements.
What people are saying - Write a review
We haven't found any reviews in the usual places.
Analysis of Current Environment 9
Staff and Customer Assessment 41
9 other sections not shown
achieve Administrator Survey analysis sheet areas assessment process Baldrige category Baldrige National Quality beliefs and values Board and Administrator Community Responsibility constancy of purpose continuous improvement critical success factors Customer-driven quality Design quality District-Wide Phases district's quality education professionals ensure external customer Focus and Satisfaction focuses Galileo's internal and external internal customer focus Leadership Malcolm Baldrige National Management by Fact National Quality Award Operational Results Organizational Assessment Histogram Organizational Assessment Survey Partnership Development Phases of Quality Poor principles of quality provides Quality Award assessment Quality Award criteria Quality Histogram Quality in Operational quality initiative Quality Organization Quality Schools model quality transformation questionnaire questions requirements Results into Action school and district school board members school or district Selected Principles Staff and Customer Staff and/or Customer Staff Development stakeholder groups Strategic Quality Planning Survey of Selected teamwork Total Participation Total Quality School TQM facilitators vision and mission