The Basics of Performance Measurement
This handy guide is the perfect introduction to the core aspects of performance measurement. With clear descriptions of the various types of performance measurements, you'll be able to connect the right type of measurement to the right output--whether the purpose is to diagnose a problem or to indicate performance towards a goal. This book contains brief examples of all the types of performance measures and explains how to create effective performance measures. It also gives you a five-step method for developing a performance measurement system that includes selecting performance measurement families and hierarchies tailored to different levels within the organization.
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