The Basics of Performance Measurement, Second Edition

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CRC Press, Jun 16, 2009 - Business & Economics - 102 pages
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You can’t understand, manage, or improve what you don’t measure

While every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues to serve as an industry standard.

Yet, despite the book’s continued relevancy, Harbour is once again stepping ahead of the curve to fully update his little yellow book. In addition to adding the wisdom of lessons learned over the past decade, he adds two new chapters to this second edition. One of these chapters discusses units of measurement. The other introduces ways to better interpret what has been measured and then translate those measurement-related interpretations into actionable knowledge.

Harbour provides a six-step method for developing a performance measurement system. He shows how to design performance measurement families and how to build hierarchies tailored to different levels within an organization. He also covers collection and distribution, as well as the value of performance measure displays. When you finish this book, you will be able to undertake performance measurement with new confidence. You will also come away knowing how to present your findings with an authority that will convince stakeholders of the importance and accuracy of your results.

 

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Contents

Chapter 1 Performance Measurement
1
Chapter 2 Types of Performance Measures
13
Chapter 3 A Family of Measures
25
Chapter 4 Performance Measurement Hierarchies
39
Chapter 5 Units of Measurement
49
Chapter 6 Collection and Distribution
55
Chapter 7 Performance Measure Displays
63
Chapter 8 Interpretation and Action
73
Chapter 9 Putting It All Together
81
Furher Reading
87
Index
89
Author
93
Back cover
95
Copyright

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About the author (2009)

Dr. Jerry Harbour combines over 30 years of domestic and international experience from such diverse fields as advanced technology development and evaluation, defense and national security, national laboratory research and development, oil exploration and production, underground mining, and training development and delivery. He is the author of The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes. Jerry and his wife, along with their golden retriever, divide their time between living in New Mexico and Colorado.

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