The Basics of Performance Measurement

Front Cover
CRC Press, Aug 15, 2017 - Business & Economics - 102 pages
You can‘t understand, manage, or improve what you don‘t measureWhile every smart executive now knows the truth of those words, perhaps more so than anyone, it was Jerry Harbour who turned that adage into a science. Originally published in 1997, The Basics of Performance Measurement helped pioneer the science of performance measurement and continues
 

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Contents

Chapter 1 Performance Measurement
1
Chapter 2 Types of Performance Measures
13
Chapter 3 A Family of Measures
25
Chapter 4 Performance Measurement Hierarchies
39
Chapter 5 Units of Measurement
49
Chapter 6 Collection and Distribution
55
Chapter 7 Performance Measure Displays
63
Chapter 8 Interpretation and Action
73
Chapter 9 Putting It All Together
81
Furher Reading
87
Index
89
Author
93
Back cover
95
Copyright

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About the author (2017)

Dr. Jerry Harbour combines over 30 years of domestic and international experience from such diverse fields as advanced technology development and evaluation, defense and national security, national laboratory research and development, oil exploration and production, underground mining, and training development and delivery. He is the author of The Performance Paradox: Understanding the Real Drivers that Critically Affect Outcomes. Jerry and his wife, along with their golden retriever, divide their time between living in New Mexico and Colorado.

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