The Big Book of Conflict Resolution Games: Quick, Effective Activities to Improve Communication, Trust and Collaboration

Front Cover
McGraw Hill Professional, May 28, 2010 - Business & Economics - 240 pages
0 Reviews
Make workplace conflict resolution a game that EVERYBODY wins!

Recent studies show that typical managers devote more than a quarter of their time to resolving coworker disputes. The Big Book of Conflict-Resolution Games offers a wealth of activities and exercises for groups of any size that let you manage your business (instead of managing personalities).

Part of the acclaimed, bestselling Big Books series, this guide offers step-by-step directions and customizable tools that empower you to heal rifts arising from ineffective communication, cultural/personality clashes, and other specific problem areas—before they affect your organization's bottom line.

Let The Big Book of Conflict-Resolution Games help you to:

  • Build trust
  • Foster morale
  • Improve processes
  • Overcome diversity issues
  • And more

Dozens of physical and verbal activities help create a safe environment for teams to explore several common forms of conflict—and their resolution. Inexpensive, easy-to-implement, and proved effective at Fortune 500 corporations and mom-and-pop businesses alike, the exercises in The Big Book of Conflict-Resolution Games delivers everything you need to make your workplace more efficient, effective, and engaged.

 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

Introduction
1
Your Keys to Success
11
How to Use This Book
17
1 Understanding Conflict
23
2 Communication
55
3 Diversity
101
4 Trust
123
5 Perspective
159
6 EQ Emotional Intelligence
179
7 Collaboration
205
Copyright

Other editions - View all

Common terms and phrases

About the author (2010)

About the Author
Mary Scannell (Tempe, Arizona)
is the founder of bizteamtools.com, and is co-author of the The Big Book of Team-Motivating Games.

Bibliographic information