The Business Value of IT: Managing Risks, Optimizing Performance and Measuring Results

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CRC Press, Mar 17, 2008 - Computers - 296 pages

In order to maximize IT resources and justify IT expenditures, CIO’s and other IT managers must be able to identify meaningful metrics and explain them in a way that management can understand. The Business Value of IT: Managing Risks, Optimizing Performance, and Measuring Results solves this problem by providing practical answers to these questions:

  • What does IT contribute to the business?
  • Why should we care about IT governance?
  • How can we best measure IT performance?
  • How do we mitigate the risks associated with change?

Leading consultants Michael D. Harris, David E. Herron, and Stasia Iwanicki share their real-world experiences to explain how you can demonstrate IT’s value, and potentially find extra value you didn’t know your IT organization creates. They also show how to apply risk management to process improvement and avoid unintended consequences of process improvement programs. The text provides the understanding required to discover the processes necessary to: prioritize your organization’s IT activities. identify alternative measurement frameworks, and evaluate the best approaches to outsourcing.

Many IT organizations have successfully implemented the techniques described in this book to increase their business value. This work identifies the organizational and cultural obstacles you need to remove to get started along the same path.

 

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getAbstract Book Review: The Business Value of IT
Too often, companies suffer from strained relationships between their businesspeople and their information technology (IT) staffers. Much of this
irritation stems from differences in the way they view IT’s contributions. Experienced IT executives Michael D.S. Harris, David Herron and Stasia Iwanicki’s useful handbook explains how to get IT team members and organizational personnel to understand each other, initially by clearly defining IT’s contributions in business terms. Besides valuable information, graphs, charts and chapter summaries, the authors include the references for everything they cite so you can dig more deeply into areas that affect your work. getAbstract praises their ability to express their thesis in human terms rather than lapsing into dreary technical recitations, although the writing is sometimes awkward. While utterly focused on IT, their book is not too technical for managers who deal with those in the field. This book enables you to explore the strengths and weaknesses of a variety of IT-finance, data and measurement models so you can select the ones that fit your situation.
To learn more about this book, check out the following Web page: https://www.getabstract.com/summary/12119/the-business-value-of-it.html
 

Contents

Chapter 1 What Should the Business Expect from IT?
3
Chapter 2 How Do I Measure the Value of IT?
13
Chapter 3 How Much IT Is Enough?
33
Chapter 4 Am I Paying Too Much for IT?
43
WHY SHOULD WE CARE ABOUT IT GOVERNANCE?
57
Chapter 5 Who Governs IT?
59
Chapter 6 What Models Should IT Use?
71
Chapter 7 Are We Outsourcing Effectively?
99
Chapter 10 Is IT Operating Effectively?
155
Chapter 11 Where Are We in Relation to Industry Peers?
177
Chapter 12 How Can We Do IT Better?
197
HOW SHOULD WE CHANGE?
207
Chapter 13 How Can We Manage IT Changes?
209
Chapter 14 How Should IT Manage Risk?
219
Chapter 15 How Should IT Manage Its People?
231
Chapter 16 What Should IT Expect From the Business?
249

Chapter 8 What Tools Should IT Use?
121
WHY SHOULD WE MEASURE IT PERFORMANCE?
137
Chapter 9 How Do I Measure IT Performance?
139
Index
255
Back cover
267
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