The Competency Casebook: Twelve Studies in Competency-based Performance ImprovementDavid D. Dubois Competencies, and human competence itself, are rapidly receiving well-deserved recognition as an essential, required element of business success. Without worker competence and supportive organizational practices and strategies, the strategic outcomes desired by organizations can not be realized. Competencies are helping organizations successfully cope with constant and rapid change. This valuable book contains 12 detailed case studies which provide a snapshot of how a variety of practitioners conceptualized, created, and implemented competency-driven performance improvement opportunities in their organizations. A variety of mechanisms and approaches are represented by cases drawn from organizations from both the manufacturing and service sectors. The cases include projects from areas such as leadership development, human resource practices, technical and professional training and development, and organization development. |
Contents
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| 23 | |
IDENTIFYING AND REWARDING COMPETENCE INTRODUCING A COMPETENCYBASED SYSTEM INTO THE DEFENSE MAPPING AGE... | 73 |
COMPETENCIES AT THE ROCK CREATING A COMPETENCYBASED INTEGRATED HUMAN RESOURCES SYSTEM FOR PRUDENTIAL HE... | 93 |
A COMPETENCY MODEL FOR HUMAN RESOURCES | 121 |
A COMPETENCYBASED INTERVENTION FOR SUPERVISORS IN A PUBLIC HUMAN SERVICES AGENCY | 159 |
A NEW MODEL OF LEADERSHIP DEVELOPING AND IMPLEMENTING A COMPETENCY MODEL AND AN INTEGRATED HUMAN RESO... | 189 |
A COMPETENCYBASED APPROACH TO TRAINING DELIVERY THE AMERICAN EXPRESS EXPERIENCE | 223 |
COMPETENCYBASED CULTURE CHANGE | 243 |
APPLYING COMPETENCYBASED SELECTION AND TRAINING TO REENGINEERING | 257 |
A USEFUL APPROACH TO FACILITATING INDIVIDUAL ADJUSTMENT T0 ORGANIZATIONAL CHANGE | 271 |
MOVING COMPETENCIES OFF THE PAGE AND INTO PEOPLE | 297 |
Common terms and phrases
Account Manager achieve agency American Express analysis approach areas Bank of Montreal behavior certification Choice Theory client clusters communication compensation competency assessment competency model competency-based course CPS supervisors create culture curriculum demonstrated effective employees ensure environment equipment evaluation experience expertise facilitate feedback FIGURE First-Line Leader focus group function goals Holland College identified impact implementation included individual initiatives instructional design interventions interviews issues Jennifer Fox Jeremie Hill job descriptions job families leadership learners learning major meet Mesa Community College needs organization organizational participants performance appraisal performance management performance objectives PHG-Western Operations process improvement consultants professional development Reality Therapy reengineering Relationship Manager responsibility role selection self-assessment Semiconductor Products Sector sessions specific staff strategy success tasks team members trainers training and development Training Delivery understanding William Glasser workshop