The Complete Idiot's Guide to Dealing with Difficult Employees
We all know the type. Jerry, who badmouths his boss behind every chance he gets. Passive-aggressive Barb, who listens to her supervisor's instructions with glazed eyes and then goes about things her own way. Or loutish Archie, who seems to think that putting Playboy centerfolds up in his cubicle is a form of "creative expression." They're the people that make getting the job done difficult for everyone. The Complete Idiot's Guide to Handling Difficult Employees is packed with dozens of failsafe techniques for responding to problem workers appropriately and effectively. It gives managers and supervisors advice on everything from negotiating a dispute between two or more workers, to working out a fair punishment and appeals policy, to safely and legally discharging an employee who's just not working out. Plenty of real-life examples speak to the kind of human resource problems that managers face everyday, and show the way toward a more harmonious, collaborative, and productive work environment.
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Dont Just Sit and Suffer
The Magical Manipulative Ways of the Difficult
What Makes Difficult People Tick and Tick
Why Me Lord Why Me? The Managers Burden
Keeping Your Feet on the Ground with Difficult People
Managing GardenVariety Employees
Identifying the GardenVariety Difficult Employee
Providing Feedback to Difficult Employees
The Nutso Boss
Fighting Fire with Water Your Difficult Boss Options
Silly Boss Behaviors Specific Situations
Is Your Boss Doing Something Illegal?
If It Wasnt For My Difficult CoWorkers
Real Conflict and What to Do About It
Getting Help from Others Including the Boss
Parrying the Difficult Thrusts
Using Performance Management to Help
Monkey in the Middle Mediation and Arbitration
Managing the Venomous Difficult Employee
Identifying the Venomous Difficult Employee
Can You Create WinWin with These Folks? And How
I Fought the Law and?
Worry About the Other Shoe Dropping Violence
When The Difficult Person Is Your Boss
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