The Complete Idiot's Guide to Dealing with Difficult Employees

Front Cover
Penguin, 2000 - Business & Economics - 344 pages
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We all know the type. Jerry, who badmouths his boss behind every chance he gets. Passive-aggressive Barb, who listens to her supervisor's instructions with glazed eyes and then goes about things her own way. Or loutish Archie, who seems to think that putting Playboy centerfolds up in his cubicle is a form of "creative expression." They're the people that make getting the job done difficult for everyone. The Complete Idiot's Guide to Handling Difficult Employees is packed with dozens of failsafe techniques for responding to problem workers appropriately and effectively. It gives managers and supervisors advice on everything from negotiating a dispute between two or more workers, to working out a fair punishment and appeals policy, to safely and legally discharging an employee who's just not working out. Plenty of real-life examples speak to the kind of human resource problems that managers face everyday, and show the way toward a more harmonious, collaborative, and productive work environment.
 

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Contents

Dont Just Sit and Suffer
3
The Magical Manipulative Ways of the Difficult
17
What Makes Difficult People Tick and Tick
31
Why Me Lord Why Me? The Managers Burden
43
Keeping Your Feet on the Ground with Difficult People
53
Managing GardenVariety Employees
65
Identifying the GardenVariety Difficult Employee
67
Providing Feedback to Difficult Employees
77
The Nutso Boss
183
Fighting Fire with Water Your Difficult Boss Options
195
Silly Boss Behaviors Specific Situations
209
Is Your Boss Doing Something Illegal?
221
If It Wasnt For My Difficult CoWorkers
231
Difficult Colleagues
233
Real Conflict and What to Do About It
249
Getting Help from Others Including the Boss
263

Parrying the Difficult Thrusts
89
Using Performance Management to Help
101
Monkey in the Middle Mediation and Arbitration
115
Managing the Venomous Difficult Employee
127
Identifying the Venomous Difficult Employee
129
Can You Create WinWin with These Folks? And How
143
I Fought the Law and?
155
Worry About the Other Shoe Dropping Violence
167
When The Difficult Person Is Your Boss
181
Knowing Your Communication Media
275
I Confess Im Difficult Help for the Guilty
287
Were All Difficult Sometimes Are You Difficult Too Much?
289
Getting Less Difficult Words and Deeds
301
Getting Less Difficult The Words Maam Just the Words
311
Glossary
325
Additional Resources
331
Index
335
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