The Control Theory Manager

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Harper Collins, Nov 16, 2010 - Psychology - 144 pages
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Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.
 

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Contents

One The Reason for This Book
3
Two LeadManagement Is the Basic Reform
10
Three Explanations and Definitions
16
Four The Ways We Relate to Each Other
27
Five All We Do Is Behave and All Significant
47
Six All Behavior Is Total Behavior
65
Seven The Quality World
75
Eight What Actually Starts Our Behavior and
82
Nine Criticism
94
Ten Supervising Noncoercivey
100
Summing It Up
119
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About the author (2010)

William Glasser, M.D., is a world-renowned psychiatrist who lectures widely. His numerous books have sold 1.7 million copies, and he has trained thousands of counselors in his Choice Theory and Reality Therapy approaches. He is also the president of the William Glasser Institute in Los Angeles.

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