The Control Theory Manager
Combining the control theory of William Glasser with the wisdom of W. Edwards Deming, this indispensable management resource explains both what quality is and what lead-managers need to do to achieve it.
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One The Reason for This Book
Two LeadManagement Is the Basic Reform
Three Explanations and Definitions
Four The Ways We Relate to Each Other
Five All We Do Is Behave and All Significant
Six All Behavior Is Total Behavior
Seven The Quality World
Eight What Actually Starts Our Behavior and
Ten Supervising Noncoercivey
Summing It Up
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accept achieve quality act and think adversarial advice agers alcohol ask the worker aware basic needs become believe better bossed workers CHAPTER CHOICE THEORY choose coerce coercion competitive constant improvement Control theory explains CONTROL THEORY MANAGER counsel counselors creativity criticism customers Dave Barry deal defined Deming destructive drinking Edwards Deming effective effort employee evaluate example feel fourteen points friendship frustration genetic hard idea important intrinsic motivation ISBN Japan lead lead-manager lems listen lives manager's managing workers mind need-satisfying never noncoercive obvious pain paperback person persuade physiology prob produce quality profit psychology punishment quality organization quality products Quality School quality worlds Reality Therapy satisfy our needs sense skills someone stimulus-response theory stop success suggest survival talk teach teachers tell thai things tion total behavior treat trust understand usually William Glasser workers resist