The Deming Route to Quality and Productivity: Road Maps and Roadblocks
According to the author of this book, Dr W. Edwards Deming was one of the most influential theorists behind the success of Japanese business after World War II. The author, who was Deming's pupil at the New York University Graduate School of Business, and who is now his assistant there, sets out the 14 basic principles of Deming's approach to management. The principles are especially concerned with productivity, quality control, and competitive marketing.
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Cease dependence on mass inspection
Remove barriers to Pride of Workmanship
Drive out fear
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11 per cent action average better boss causes of variation Chapter check sheets common cause variation competitive continuing improvement control charts cost customer requirement Deming Cycle Design of Experiments Dr Deming Dr Deming's philosophy economic age employees engineering tolerances enumerative Equipment Method Environment evaluation example experience Ford Motor Company Fourteen Points Genichi Taguchi industry inhibitors inner noise inputs Jim Bakken long-term look loss Lower control limit management's manufacturing mass inspection Material Equipment Method meet your customers ment Myron Tribus number of mistakes operating operationally define opportunity organization outcomes outer noise overcontrol performance appraisal planning plant manager Point problems process feedback loop quality and productivity recognize reduce responsibility short-term special causes specification limit statistical control statistical methods statistical thinking statistician step supervisors Taguchi target teamwork theory things tion tool top management understand variability waste William Ouchi