The Dynamics of Conflict Resolution: A Practitioner's Guide
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
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The Nature of Conflict
How People Conflict
Power and Conflict
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ability acceptable achieve advocate African American agree agreement alternatives approaches to conflict arbitration avoid behavior believe Bosnia Brer Bear Bulgaria Christopher Moore cognitive cognitive dissonance collaborative colleague communication concerns conflict paradigm conflict resolution creative deal decision develop dimensions discussion disputants dynamics effective efforts emotional engage in conflict escalate example experience express facilitation feel felt flict focus focused framing genuine goal group home handling conflict impasse important individuals integrative negotiation interaction interest-based interests intervention involved issues Kosovo listening means medi ment move munication Native American negotiation process norms Northern Ireland occurs options outcome Palestinians parents participants people's potential practical present problem solving procedures putants reframing relationship resolution process resolvers rights-based role situation social justice solution someone sometimes structure style substantive third party tion tive understand usually values wheel of conflict Yitzak Rabin
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Developing the Craft of Mediation: Reflections on Theory and Practice
Limited preview - 2007