The Dynamics of Conflict Resolution: A Practitioner's GuideConflict resolution is a creative, interactive, and fluid process that requires more than a core of knowledge and a set of tools. To be done successfully, it demands of the conflict resolver, a constant internal focus together with an evolving awareness of the shifts that are happening between the parties that are being helped. This guide aims to illuminate the deep thinking processes behind the professional practices of successful conflict resolvers. |
Contents
The Nature of Conflict | 3 |
How People Conflict | 26 |
Power and Conflict | 50 |
Copyright | |
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ability acceptable achieve advocate African American agree agreement alternatives approaches to conflict arbitration avoid behavior believe Bosnia Brer Bear Bulgaria Christopher Moore cognitive cognitive dissonance collaborative colleague communication concerns conflict paradigm conflict resolution creative deal decision develop dimensions discussion disputants dynamics effective efforts emotional engage in conflict escalate example experience express facilitation feel felt flict focus focused framing genuine goal group home handling conflict impasse important individuals integrative negotiation interaction interest-based interests intervention involved issues Kosovo listening means medi ment move munication Native American negotiation process norms Northern Ireland occurs options outcome Palestinians parents participants people's potential practical present problem solving procedures putants reframing relationship resolution process resolvers rights-based role situation social justice solution someone sometimes structure style substantive third party tion tive understand usually values wheel of conflict Yitzak Rabin