The Dynamics of Conflict Resolution: A Practitioner's Guide
This empowering guide goes beyond observable techniques to offer a close look at the creative internal processes--both cognitive and psychological--that successful mediators and other conflict resolvers draw upon.
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ability acceptable achieve action agree agreement alternatives approach asked assistance avoid become behavior believe better bring Chapter collaborative communication concerns conflict resolution consider course create cultures deal decision develop dimensions direct discussion disputants distributive effective efforts emotional engage essential example exist experience express face facilitation feel felt field flict focus focused force framing genuine give handle human ideas impasse important individuals integrative interaction interests involved issues kind less limited listening lives look major means mediation meet move nature necessary needs negotiation occurs options organizations outcome parents participants particular parties people's play position possible potential practical present problem procedures question reached reframing relationship requires resolvers response result role share situation social solution solving sometimes sources structure style things tion understand usually values
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Developing the Craft of Mediation: Reflections on Theory and Practice
Limited preview - 2007