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Annenberg applications ARPANET AT&T automated banks become broadband broadcast cable television capability CATV common carriers communications companies competition computer network consumer network services cost customers data bases delivery Delphi demand designed devices direct broadcast satellite distributed economic electronic funds transfer electronic message emerge employees equipment Federal files functions future growth home computer home terminal impact increase individual input installed institutions interactive interest interquartile range investment issues major Median and interquartile ment million National network information services network marketplace NIS industry offer operations optical fibers options Personal Computer Postal Service potential problems purchase remote Research Response retail satellite scenario social storage switching Telecommunications teleconferencing telephone traffic transactions transmission trends U.S. Postal Service users utility voice