The Handbook of Global Outsourcing and Offshoring

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Springer, Oct 9, 2009 - Business & Economics - 266 pages
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This book offers a broad perspective on issues relating to the sourcing of systems and business processes in a national and global context, examining the client's and the vendor's involvement in sourcing relationships by putting the emphasis on the capabilities that each side should develop as a result of their interactions with each other.
 

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Contents

Introduction
1
Chapter 1 Overview of the global sourcing marketplace
4
What and when to outsourceoffshore
15
Chapter 3 Country attractiveness for sourcing
30
Chapter 4 Suppliers core capabilities and strategies for sustainability and growth
49
Chapter 5 Leveraging knowledge and expertise
61
Vendor selection strategy retained management capabilities and legal issues
75
Chapter 7 The IT outsourcing lifecycle and the transition phase
94
The Commonwealth Bank of Australia case
156
The BAE Systems Xchanging enterprise partnership
175
A creative Costa Rican approach to the persistent IT labor crunch
202
Sheen Software Systems considers China for offshore IT outsourcing
209
The CLASS case in financial services
215
Case Study 6 Strategic challenges facing captive centers
239
References
253
Name Index
259

Chapter 8 Governance of outsourcing projects
112
Chapter 9 Managing globally distributed teams
124
Chapter 10 Emerging issues in sourcing strategy
142

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About the author (2009)


ILAN OSHRI is an Associate Professor of Strategic Management, Rotterdam School of Management Erasmus, the Netherlands. He holds a PhD in Strategic Management and Technological Innovations from Warwick Business School, UK. His main research interest lies in the area of learning, knowledge management and innovation in global teams. His work has been widely published in books and journals (www.ilanoshri.com).

JULIA KOTLARSKY is Associate Professor of Information Systems, Information Systems and Management Group, Warwick Business School, UK. She holds a PhD in Information Systems and Management from Rotterdam School of Management Erasmus, the Netherlands. Her research interests revolve around managing knowledge, social and technical aspects of globally distributed software development teams, and IT outsourcing. Kotlarsky has written on this subject and her work has been widely published in books and journals (www.juliakotlarsky.com).

LESLIE WILLCOCKS is Professor of Technology Work and Globalization and Director of the Outsourcing Unit at the London School of Economics and Political Science, UK. He has co-authored 29 books and over 150 refereed journal papers on the management of information and communications technologies, and their impact on organizations. He is Editor of the Journal of Information Technology and is internationally recognized for his academic research and his advisory work for major corporations and government agencies.