The ISO 9000: Answer Book
A quick, easy-to-follow guide to
the revised ISO 9000 quality standard
The ISO 9000 is a written set of rules that define universally recognized and accepted practices for understanding and meeting the needs of customers. Last revised in 1994, the standard is now being completely restructured with both new and strengthened requirements, promising increased customer focus and process orientation.
The ISO 9000 Answer Book, Second Edition is the definitive guide to this major revision of the standard. Retaining its accessible Q&A format, this updated edition offers clear answers to over 100 commonly asked questions regarding the content and implementation of the standard. Rob Kantner draws upon his vast experience in implementing quality systems that meet the requirements, pass registration audits, and improve an organization's performance and ability to meet customer needs on an ongoing basis.
Field-tested techniques and practical examples help you introduce the standard's practices into your organization. Heavy cross-referencing alerts you to where changes in the standard have occurred. Each of the question and answer sets includes:
* Detailed guidance
* A capsule answer providing a snapshot of the guidance
* "Pitfalls" and "Opportunities" drawn from hands-on experience in implementing ISO 9000 in various types of organizations
The jargon-free, easily understandable explanations in The ISO 9000 Answer Book, Second Edition promise a smooth implementation for both newcomers to ISO 9000 and for existing registrants who need to make the transition to the new standard.
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How does ISO 9001 relate to ISO 9004?
What sorts of communication activities are we required
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1994 Cross-Reference 2000 Guidelines—Performance Improvement 2000 Requirements Title activities Add language addressing analysis assessors audit team auditors Capsule Answer changes continual improvement corrective action cost customer property customer requirements customer satisfaction design and/or development design input design process effective employees ensure evaluation Guidelines—Performance Improvement Title Identify interested parties internal audit ISO 9000 registration ISO 9000 system management review Manual Updates Add measuring and monitoring meet customer needs ments needs and expectations noncompliances nonconformity Opportunity organization's Pitfall Policy Manual Updates preventive action product/service quality management system quality manual quality objectives Quality planning Quality Policy Manual Question 18 Recommended Records Required registrar registration audit registration body Requirements The organization specific Standard requires Summary of Differences Summary of Guidelines Summary of Requirements suppliers surveillance assessments things tomer top management Transition Guidance Updates Add language Updates None needed validation verification Yes Summary