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A Word About ISO 9000 Editions and Revisions
A Compendium of Distortions
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9000 quality system activities APPLYING THE STANDARD appropriate assessment audit team auditors beneﬁts calibration certiﬁcation conﬁdence conﬁrm contract review corrective actions customer requirements deﬁned deﬁnition design process design reviews docu document control documented procedures effective employees ensure evaluate facility ﬁnal ﬁnd ﬁrms ﬁrst functions guidance documents guidelines Ian Hendry identiﬁcation identify inspection and test internal quality audits ISO 9000 quality ISO 9000 registration ISO 9000 standard Lloyd's Register Quality management reviews manual marketing measurement ment mentation methods nonconforming product operations organization personnel preventive action problems processed materials product liability product or service product recall products and services programs purchaser qualiﬁcations quality assurance quality improvement Quality management quality management system quality plan quality policy quality records quality system audits Question Register Quality LRQ registration audit registration body responsibility Review November 1993 speciﬁc speciﬁed requirements Standard requires statistical techniques supplier TickIT tion traceability vendors verify