The ISO 9000 Answer Book
Designed to provide authoritative, easy-to-understand answers to over 100 of the most commonly asked questions regarding ISO 9000. Contains the most up-to-date insights and explanations of the entire ISO registration process from start to completion. Kantner covers all of the immediate facts with practical action steps and advice. Topics covered include understanding the basics of ISO 9000, the quality system standards, components and the application process, ISO technical requirements and recommendations, and a thorough review of the ISO registration process.
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A Word About ISO 9000 Editions and Revisions
A Compendium of Distortions
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9000 quality system accreditation body activities Answer ISO 9000 Applying the Standard appropriate assessment auditors Capsule Answer ISO certification Contract review contractual models corrective actions customer requirements defined design process design reviews docu documented procedures effective employees ensure establish European Union evaluate facility firms functions guidance documents Guidelines Ian Hendry identify inspection and test internal quality audits investigate products ISO 9000 quality ISO 9000 registration maintain management and quality marketing measures ment mentation methods nonconforming product operating organization performance personnel preventive action process control processed materials product certification product liability product or service product recall products and services purchaser quality assurance quality improvement quality management system quality plan quality policy quality records quality system audits quality system registrars quality system standard Question recommends registered to ISO registration audit registration body responsibility safety specific specified requirements Standard requires statistical techniques supplier TickIT tion vendors