The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

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John Wiley & Sons, Jun 3, 2009 - Business & Economics - 512 pages
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This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.
 

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Contents

INTRODUCTION TO IMPROVEMENT
13
The Model for Improvement
23
Developing a Change
35
Testing a Change
41
METHODS FOR IMPROVEMENT
73
Key Points from Chapter Four
88
Key Points from Chapter Five
106
Methods for Developing Fundamental Change
120
Developing an Environment Conducive to the Improvement of Value
235
IMPROVING VALUE AS A BUSINESS STRATEGY
307
Key Points from Chapter Thirteen
328
Development of Other Capabilities
343
A Resource Guide to Change Concepts
357
Tools and Methods to Support Improvement
409
Methods and Tools for Gathering Information
417
Methods and Tools for Organizing Information
423

Key Points from Chapter Six
136
Designs for Testing a Change
153
Strategies for Testing
168
The Social Aspects of Implementing a Change
186
Phase for Developing an Initial Spread Plan
205
Eliminating Quality Problems
218
Methods and Tools for Understanding Variation
433
Methods and Tools for Understanding Relationships
440
The Model for Improvement
453
Summary
464
Index
479
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About the author (2009)

Gerald J. Langley is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), a consulting firm that specializes in the improvement of quality and productivity.

Ronald D. Moen is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.

Kevin M. Nolan is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.

Dr. Thomas W. Nolan is a statistician, author, and consultant, and¿co-founder of API.

Clifford L. Norman is a consultant with API whose work has emphasized the psychology of change.

Lloyd P. Provost is a statistician who advises to organizations as an API associate.

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