The Improvement Guide: A Practical Approach to Enhancing Organizational PerformanceThis new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications. |
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Contents
INTRODUCTION TO IMPROVEMENT | 13 |
The Model for Improvement | 23 |
Developing a Change | 35 |
Testing a Change | 41 |
METHODS FOR IMPROVEMENT | 73 |
Key Points from Chapter Four | 88 |
Key Points from Chapter Five | 106 |
Methods for Developing Fundamental Change | 120 |
Developing an Environment Conducive to the Improvement of Value | 235 |
IMPROVING VALUE AS A BUSINESS STRATEGY | 307 |
Key Points from Chapter Thirteen | 328 |
Development of Other Capabilities | 343 |
A Resource Guide to Change Concepts | 357 |
Tools and Methods to Support Improvement | 409 |
Methods and Tools for Gathering Information | 417 |
Methods and Tools for Organizing Information | 423 |
Key Points from Chapter Six | 136 |
Designs for Testing a Change | 153 |
Strategies for Testing | 168 |
The Social Aspects of Implementing a Change | 186 |
Phase for Developing an Initial Spread Plan | 205 |
Eliminating Quality Problems | 218 |
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Common terms and phrases
analysis approach change concepts Chapter check sheets checklist complex components control chart costs while maintaining degree of belief Design or redesign Developing a change discussed driver diagram Edwards Deming effective Eliminating quality problems employees example Figure focus focused framework goals hospital ideas for change identify impact implementing a change improvement efforts improvement projects improvement team improving quality increase initial inventory knowledge leaders learning maintaining or improving manufacturing Mass customization measures meeting ment methods Model for Improvement multiple ofimprovement ofthe operating organization outcomes Pareto chart patients PDSA Cycle percent performance PERT chart predictions procedures process or system product or service questions redesign process redesign product Reducing costs result in improvement run chart schedule Six Sigma specific spread team standard steps strategic supplier testing a change theory tion understand Value stream mapping variation
Bibliographic information
| Title | The Improvement Guide: A Practical Approach to Enhancing Organizational Performance Wiley Desktop Editions |
| Authors | Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost |
| Edition | 2, illustrated |
| Publisher | John Wiley & Sons, 2009 |
| ISBN | 0470549033, 9780470549032 |
| Length | 512 pages |
| Subjects | › Business & Economics / Management Business & Economics / Organizational Behavior |
| Export Citation | BiBTeX EndNote RefMan |