The Improvement Guide: A Practical Approach to Enhancing Organizational Performance

Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost

John Wiley & Sons, Jun 3, 2009 - Business & Economics - 512 pages

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and productivity in diverse settings. The authors explore their Model for Improvement that worked with international improvement efforts at multinational companies as well as in different industries such as healthcare and public agencies. This edition includes new information that shows how to accelerate improvement by spreading changes across multiple sites. The book presents a practical tool kit of ideas, examples, and applications.

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Contents

• INTRODUCTION TO IMPROVEMENT: 13
• The Model for Improvement: 23
• Developing a Change: 35
• Testing a Change: 41
• METHODS FOR IMPROVEMENT: 73
• Key Points from Chapter Four: 88
• Key Points from Chapter Five: 106
• Methods for Developing Fundamental Change: 120
• Key Points from Chapter Six: 136
• Designs for Testing a Change: 153
• Strategies for Testing: 168
• The Social Aspects of Implementing a Change: 186
• Phase for Developing an Initial Spread Plan: 205
• Eliminating Quality Problems: 218
• Developing an Environment Conducive to the Improvement of Value: 235
• IMPROVING VALUE AS A BUSINESS STRATEGY: 307
• Key Points from Chapter Thirteen: 328
• Development of Other Capabilities: 343
• A Resource Guide to Change Concepts: 357
• Tools and Methods to Support Improvement: 409
• Methods and Tools for Gathering Information: 417
• Methods and Tools for Organizing Information: 423
• Methods and Tools for Understanding Variation: 433
• Methods and Tools for Understanding Relationships: 440
• The Model for Improvement: 453
• Summary: 464
• Index: 479

About the author

THE AUTHORS

GERALD J. LANGLEY is a statistician, author, and consultant, and co-founder of Associates in Process Improvement (API), consulting firm that specializes in the improvement of quality and productivity.

RONALD D. MOEN is a statistician, consultant, and teacher to industry, government, and education. He is co-founder of API.

KEVIN M. NOLAN is a statistician, author, and consultant at API, where he focuses on developing methods and assisting organizations to accelerate their rate of improvement in quality and productivity.

DR. THOMAS W. NOLAN is a statistician, author, and consultant, and co-founder of API.

CLIFFORD L. NORMAN is a consultant with API whose work has emphasized the psychology of change.

LLOYD P. PROVOST is a statistician who advises to organizations as an API associate.

Bibliographic information

• Title: The Improvement Guide: A Practical Approach to Enhancing Organizational Performance; Wiley Desktop Editions
• Authors: Gerald J. Langley, Ronald D. Moen, Kevin M. Nolan, Thomas W. Nolan, Clifford L. Norman, Lloyd P. Provost
• Edition: 2, illustrated
• Publisher: John Wiley & Sons, 2009
• ISBN: 0470549033, 9780470549032
• Length: 512 pages
• Subjects: Business & Economics / Management; Business & Economics / Organizational Behavior; Business & Economics / Organizational Development