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Evidence and Ideas
The Leading Edge
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additional analysis analyze augmented meeting authors thank budget Caspersen chapter communications competitive corporate cost-displacement credited critical success factors data processing database management system decision support systems Development cost Diane document effectiveness efficiency electronic mail end-user computing estimate EUC tools evaluation example executives expected value expert system external database gain identify impact implementation implementor improved increase incremental industry information systems information tools interactive interview investment Five-year return manufacturing measure ment million needs assessment negotiating odds One-year return operations opportunities organization organization-wide organization's organizational payoff personal computer Present value problem return on investment revenue Ritzau sales force SaskTel savings significant spreadsheet staff group strategic systems Strategy Tree Table tasks telecommunications teleconferencing telephone tion tive top management understanding users value-added applications value-added benefits value-added leverage word processor