The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments

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CRC Press, Oct 5, 2007 - Business & Economics - 240 pages
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Kaizen Events are an effective way to train organizations to break unproductive habits and adopt a continuous improvement philosophy while, at the same time, achieve breakthrough performance-level results. Through Kaizen Events, cross-functional teams learn how to make improvements in a methodological way. They learn how to quickly study a process, identify and prioritize improvement opportunities, implement change, and sustain their gains. Most importantly, they learn how to work with one another to solve problems rapidly and in a highly effective way.

In The Kaizen Event Planner: Achieving Rapid Improvement in Office, Service, and Technical Environments, authors Karen Martin and Mike Osterling provide a practical how-to guide for planning and executing Kaizen Events in non-manufacturing settings, and conducting post-Event follow-ups to sustain the improvements made.

Geared to continuous improvement professionals and leaders within the office areas of manufacturing, the service sector and knowledge-worker environments, this book provides the methodology and practical tools for generating measurable results, while building a motivated workforce and laying the foundation for continuous improvement.

The Kaizen Event Planner provides those responsible for improving office, service, and technical processes with the skills to effectively scope the activity, engage the right people, and facilitate successful Events!

An accompanying CD provides immediate access to a number of Excel-based tools.

 

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Contents

LEAN ENTERPRISE PRINCIPLES
3
KAIZEN CHARACTERISTICS
21
Kaizen Event Planning
31
PLANNING ESSENTIALS
33
EVENT LEADERSHIP
39
SCOPING THE EVENT
51
KAIZEN TEAM FORMATION
59
EVENT LOGISTICS
69
BRAINSTORMING AND PRIORITIZING IMPROVEMENT OPTIONS
145
DESIGNING AND TESTING IMPROVEMENTS
155
IMPLEMENTING IMPROVEMENTS
161
EVENT WRAPUP
169
Beyond the Kaizen Event Sustaining and Expanding
185
FOLLOWUP ACTIVITIES
187
CREATING A KAIZEN CULTURE
193
Appendices
203

PREEVENT COMMUNICATION
81
FINAL PREPARATIONS
93
Kaizen Event Execution
99
EVENT STRUCTURE
101
EVENT KICKOFF
107
DOCUMENTING THE CURRENT STATE
115
IDENTIFYING WASTE AND PERFORMING ROOT CAUSE ANALYSIS
135
LEAN TERMINOLOGY
205
ADDITIONAL RESOURCES
215
INDEX
217
ABOUT THE AUTHORS
224
Back Cover
225
Copyright

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About the author (2007)

Karen Martin is Principal Consultant for Karen Martin & Associates, which specializes in applying Lean principles and tools in office, service, and technical environments. She has provided Lean implementation support to organizations in a broad range of industries, including: construction, distribution, education, engineering design, financial services, government/military, healthcare, information technology, insurance, manufacturing, oil and gas production, and publishing.

Mike Osterling is President of Osterling Consulting, Inc., a firm that leads organizations on their Lean journey. He has played a pivotal role in leading Lean transformations across a broad range of industries including aerospace, automotive, consumer goods, medical products, oil production, pharmaceuticals, and construction.

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