The Malcolm Baldrige National Quality Award: hearing before the Subcommittee on Technology and Competitiveness of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Second Congress, second session, February 5, 1992
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14 Points achieved American Assembly application Award criteria award process Award Program Award winners Baldrige Award Baldrige National Quality Carolina Chairman competitiveness concept continuous improvement cost cross-functional teams customer satisfaction Deming Deming's economic Eden Prairie efforts employee involvement employee participation Federal Quality Institute focus goals Godfrey Hodlin important internal Juran Institute Lehigh University LRSP Malcolm Baldrige National Marlow meet ment National Quality Award Nishimura NIST Olver organizations percent Peterson plans President problem product and service productivity and quality quality and productivity quality improvement quality system quality task force Reimann representatives Ritter Schmidt sham company small and mid-sized small businesses small companies Solectron Statistical Process Control Stephen Shepard strategy Subcommittee success suppliers teams Technology Thank tion Tlush total quality management U.S. Representative U.S. Senate Valentine Wang Laboratories workers Zytec