The Malcolm Baldrige National Quality Award: hearing before the Subcommittee on Technology, Environment, and Aviation of the Committee on Science, Space, and Technology, U.S. House of Representatives, One Hundred Third Congress, second session, February 9, 1994, Volume 4
United States. Congress. House. Committee on Science, Space, and Technology. Subcommittee on Technology, Environment, and Aviation
U.S. Government Printing Office, 1994 - Malcolm Baldrige National Quality Award - 232 pages
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Flyer entitled National Quality AwardQuality Pays
Malcolm Baldrige National Quality AwardWhat is the Award?
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Accreditation Ames Rubber analysis applicant's approach AREAS TO ADDRESS assessment Award Program Award winners Baldrige Award criteria Baldrige criteria Baldrige National Quality business and support Business Overview Category certification company's competitors conformity assessment continuous improvement cost customer focus customer relationship management customer satisfaction cycle deployment Describe Eastman Eastman Chemical Company eligible employees ensure evaluates and improves Examination Items factors February 9 Federal Quality Institute feedback financial performance hospital human resource important industry integrated internal ISO 9000 registration ISO 9000 standards Item Number key business leadership Malcolm Baldrige National manufacturing Marvil measures and/or indicators ment Motorola National Quality Award NIST operational performance requirements organizations participation percent performance improvement performance levels plans product and service quality and operational quality improvement quality system Reimann response service quality Solectron statistical process control suppliers support services teams Technology Total Quality Management trends units