The McGraw-Hill 36-Hour Course: Lean Six Sigma

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McGraw Hill Professional, Apr 30, 2012 - Business & Economics - 240 pages
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Use your next three-day weekend to develop valuable Lean Six Sigma skills

With the integration of Lean and Six Sigma, businesses have a potent tool in the never-ending drive to deliver top-quality service and products. But you don’t need to be a Black Belt to build quality and efficiency into all areas of your operation; you just need The McGraw-Hill 36-Hour Course: Lean Six Sigma.

Sheila Shaffie and Shahbaz Shahbazi, leading Six Sigma experts and trainers, put you on the fast track to Lean Six Sigma expertise. Featuring a detailed overview of Lean and Six Sigma methodologies and case studies that demonstrate how to incorporate these principles, this guide will teach you how to:

  • Deliver consistent customer service
  • Reduce operational cost and risk
  • Build and sustain a culture of continuous improvement

Complete with exercises, self-tests, and an online final exam, The McGraw-Hill 36-Hour Course: Lean Six Sigma lets you energize your organization with the power of today’s biggest breakthrough in business process improvement.

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Contents

Introduction
1
1 Define
31
2 Measure
69
Copyright

7 other sections not shown

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About the author (2012)

Sheila Shaffie is the cofounder of ProcessArc, Inc. For nearly a decade, Shaffie has led Lean Six Sigma initiatives focused on improving business processes around the globe for service companies like Thomson Reuters, GMAC, RW Baird, Allied Capital, Guaranty Bank, and Associated Bank.

Shahbaz Shahbazi is the cofounder of ProcessArc, Inc. Previously, Shahbazi was a leader for General Electric's Global Six Sigma Quality organization focused on strategic business growth. He has also trained and mentored over 90 Green Belts and Black Belts globally.