The Outsourcing Manual

Front Cover
Gower Publishing, Ltd., 1996 - Business & Economics - 294 pages
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Large companies and small are increasingly seeing outsourcing as a means of making the most of their more limited resources. But how do you know whether it is right for your organization? What benefits are on offer and how do you ensure you realize them? How do you begin to construct a value-for-money agreement or determine a basis for pricing? What are the risks, and how do you recognize and manage them? Because every organization‚e(tm)s needs are different, informed answers to these questions have been difficult to come by. Robert White and Barry James are experts with more than 35 years of experience in this field. The Outsourcing Manual is a fully comprehensive guide for any organization considering taking this route. It is above all practical, with models, outline procedures, a step-by-step guide to procurement, and standard documentation that can easily be adapted to your organization‚e(tm)s requirements. There are case studies and worked examples throughout. The four part structure takes you through: assessment of outsourcing as a strategy for your organization; the planning phase; implementation; and outsourcing from the supplier‚e(tm)s perspective. If you are involved in or considering outsourcing, the methodical and case study illustrated approach of The Outsourcing Manual will equip you to manage the process for a successful outcome.
 

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Contents

Introduction to Part I
3
Managing the constituency
24
Introduction to Part II
41
Packaging the agreement
53
Human resources
59
Assets
69
The contract
88
Evaluating the proposals
102
Managing the contract
185
Implementing the contract
193
Introduction to Part TV
199
EDS
207
Serco
217
Asset maintenance sequence
226
Appendices
233
Sample reference questionnaire
247

Evaluating relationships
146
The Statement of Service Requirement
153
Introduction to Part III
169
Negotiating the agreement
178
Contract management process overview
257
Illustrative implementation plan
287
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About the author (1996)

Robert White and Barry James are directors of outsourcing specialists Lucidus Ltd based near Oxford. Robert White‚e(tm)s varied career includes managing and selling outsourcing services for the Hoskyns Group prior to establishing his own consultancy practice. Barry James has worked in outsourcing for more than twenty years, first with the Hoskyns Group and later with Andersen Consulting.

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