The Pocket Guide to the Baldrige Criteria (5-Pack)

Front Cover
CRC Press, Apr 6, 2009 - Business & Economics - 64 pages
0 Reviews

Updated yearly to match changing requirement, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. Most organizations that use the Baldrige criteria have no interest in applying for, or winning, the award. It is not about the award, or how to win it. Rather, it is about how to interpret and use the criteria to improve your organization.

The Baldrige criteria are being used by thousands of organizations around the world to evaluate their progress toward becoming the best in their fields. This guide is divided into two parts. Part. I, a question and answer section, provides the answers to the questions most commonly asked about the award and the criteria. Part II provides a brief explanation of each of the 18 items in the Baldrige criteria and lists the characteristics of organizations that excel in each of these 18 items. If the material in this quick reference guide sparks your interest in the Baldrige criteria or the Malcolm Baldrige National Quality Award, you can obtain more information from the sources listed at the end of the book.

 

What people are saying - Write a review

We haven't found any reviews in the usual places.

Contents

THE BALDRIGE CRITERIA
17
1 Leadership 120 pts
18
2 Strategic Planning 85 pts
22
3 Customer Focus 85 pts
26
4 Measurement Analysis and Knowledge Management 90 pts
30
5 Workforce Focus 85 pts
35
6 Process Management 85 pts
39
7 Results 450 pts
43
For Additional Reading
56
Back cover
61
Copyright

Other editions - View all

Common terms and phrases

About the author (2009)

Manhattan Beach, California, USA

Bibliographic information