The Pocket Guide to the Baldrige Criteria (5-Pack)

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CRC Press, Apr 6, 2009 - Business & Economics - 64 pages
Updated yearly to match changing requirement, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. Most organizations that use the Baldrige criteria have no interest in applying for, or winning, the award. It is not about the award, or how to win it. Rather, it is about how to interpret and use
 

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Contents

THE BALDRIGE CRITERIA
17
1 Leadership 120 pts
18
2 Strategic Planning 85 pts
22
3 Customer Focus 85 pts
26
4 Measurement Analysis and Knowledge Management 90 pts
30
5 Workforce Focus 85 pts
35
6 Process Management 85 pts
39
7 Results 450 pts
43
For Additional Reading
56
Back cover
61
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Manhattan Beach, California, USA

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