The Pocket Guide to the Baldrige Criteria (5-Pack)Updated yearly to match changing requirement, this guide is designed to help you understand the criteria for the Malcolm Baldrige National Quality Award. Most organizations that use the Baldrige criteria have no interest in applying for, or winning, the award. It is not about the award, or how to win it. Rather, it is about how to interpret and use |
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Contents
THE BALDRIGE CRITERIA | 17 |
1 Leadership 120 pts | 18 |
2 Strategic Planning 85 pts | 22 |
3 Customer Focus 85 pts | 26 |
4 Measurement Analysis and Knowledge Management 90 pts | 30 |
5 Workforce Focus 85 pts | 35 |
6 Process Management 85 pts | 39 |
7 Results 450 pts | 43 |
For Additional Reading | 56 |
Back cover | 61 |
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Common terms and phrases
18 items 85 points achieve HIGH PERFORMANCE action plans Analysis approach appropriate comparative data assess Baldrige Award Baldrige criteria Baldrige model benchmark competitors corporate citizenship Customer Engagement CUSTOMER groups customer requirements customer satisfaction customer-focused Define Describe Design develop employee satisfaction ethical behavior excellent levels Excellent Organizations factors Financial and Market Focus 85 focus groups goals graphs identify customers Implement improvement trends Include appropriate comparative information technology item also asks item asks KEY PERFORMANCE key work processes Knowledge Management Leadership Outcomes levels and trends levels of performance link back mance Mark Graham market SEGMENTS measures of customer ment metrics mission needs nization orga organization’s KEY organizational performance data PERFORMANCE MEASURES PERFORMANCE RESULTS Process Effectiveness Product Outcomes Productivity Press Results in Excellent SEGMENT your RESULTS Senior Leadership small organization Social Responsibilities stakeholders Strategic Planning success Summarize your organization’s suppliers targets tomers values vision WORKFORCE ENGAGEMENT Workforce Focus Workforce-Focused
Bibliographic information
| Title | The Pocket Guide to the Baldrige Criteria (5-Pack) |
| Authors | Mark Graham Brown, J.H. Millard |
| Edition | 15, revised |
| Publisher | CRC Press, 2009 |
| ISBN | 1439829071, 9781439829073 |
| Length | 64 pages |
| Subjects | › Business & Economics / Quality Control |
| Export Citation | BiBTeX EndNote RefMan |