A mystical agency exists that is responsible for creating Christmas Carol scenarios with preselected targets every December.
Employees of the agency work in either the Past, Present, or Future department and each year they are assigned a person on Earth in need of being “Scrooged,” as it were, so that person can reform and embrace the potential for goodness, love, and humanity they have in their hearts.
Frost Mason has worked in the Present department for almost a century and this Christmas is her 100th soul to save. The problem—Frost's belief in the miracle of Christmas and what her agency does has started to fade because while many people commit to reforming after the "life-changing" experience of being Scrooged, human beings rarely change permanently and Frost has watched countless former Scrooges backtrack and return to their old ways once time has passed.
Frost must find a way to deal with her disenchantment over humanity's potential to change while also working with her team to save the soul of this year's Christmas Assignment: a young, up-and-coming political star running for governor.
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Annie asked believe better Bismaad Brandon called Celia chance charm checked Christmas close coming continued desk didn’t don’t door Earth eyes face feel felt final followed front Frost future gave ghost give glanced going hand happened head held hope inside It’s Jay’s keep kids kind light looked magic Marley matter mean Midori minutes moved movie never night nodded once passed past Paul person powers present pulled replied returned Santa Scrooge season shook side sighed smiled someone sorry soul Specter spirit started stepped stood stopped sure talk tell Thank That’s things thought told took tree trying turned wall watch week you’re