The Quality Yearbook 1995

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McGraw-Hill, Jan 1, 1995 - Business & Economics - 832 pages
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Contents

The Only Source of Sustainable Competitive Advantage
36
part two Quality by Industry
67
SERVICES SECTOR
119
Copyright

40 other sections not shown

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About the author (1995)

JAMES W. CORTADA is a member of the IBM Consulting Group and the author of numerous books on the history and management of information processing.

Woods is president of CWL Publishing Enterprises, a firm that specializes in the development of business publications.

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