The Quality Yearbook 2002

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McGraw-Hill, 2001 - Business & Economics - 800 pages
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This is an annual publication, designed as an anthology and reference, to keep the people interested in implementing quality management up-to-date with thoughts and ideas in the field. The book includes a selection of articles and chapters from several different current books and periodicals. The goal is to expose readers to a wide sampling of the best and most recent materials on the quality perspective to managing and references for learning more and doing more in this area.

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The Quality Management Maturity Grid
Quality Perspectives
QualityWhy Do Organisations Still Continue to Get

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